ScreenBeam Conference - MacOS - Camera video feed shows green screen

This article applies to the following ScreenBeam products:

ScreenBeam 1100 Plus Conference feature allows Bring Your Own Device (BYOD) users to wireless conference and utilize the desired UC client for video conferencing.  

Issue:  On MacOS, the UC client app (i.e., Teams or Zoom) video shows a green screen instead of the video feed from the camera.

Reason: The software installation or upgrade did not install the drivers correctly.

Remedy: 

• Close MacOS ScreenBeam Conference and meeting applications (Teams/Zoom/etc.).

• Run the Mac SB Conference uninstall utility (Under Applications > SB Conference > ".SB Conference Uninstaller"  

• Re-install ScreenBeam Conference software again.

• Reboot the system for good measure.