This article applies to the following ScreenBeam products:
There is an issue that may occur on Windows systems where components of the desktop may freeze or lockup when connecting to ScreenBeam. This behavior typically occurs when a user reconnects to ScreenBeam, either by the side or top overlay panels, immediately after a failed connection. This results in the overlay panels being frozen on the screen and various desktop components, such as the system tray, becoming unresponsive. The PC will typically need to be rebooted to recover from this state.
A fix has been released to address this issue and can be downloaded and applied to the Windows PCs to prevent this behavior from occurring again:
- Windows 10 Build 2004 – https://support.microsoft.com/en-us/help/4577063/windows-10-update-kb4577063
- Windows 10 Builds 1903/1909 - https://support.microsoft.com/en-us/help/4577062/windows-10-update-kb4577062